SAP Software licenses under Partner Managed Cloud program.
Resilient physical and virtual (CloudLine, Cloud-152) capacities for hosting SAP applications.
Support and monitoring of client’s physical or virtual infrastructure, OS and SAP Basis.
Our specialists’ assistance with resource sizing and migration between infrastructures and platforms (DBMS and OS).
Development of complex architectural solutions, including disaster recovery, backup, compliance with the requirements of Federal Law No. 152, etc.
Detailed SLA with the key service parameters and our financial liability for their compliance.
For all service clients, we provide a detailed Service Level Agreement (SLA). Key indicators, we are financially liable for, are listed below:
99.982% service availability
8 minutes maximum downtime per month
10 minutesservice desk response time