Support and maintenance

Maintenance and support of applications, operating systems, network and virtual infrastructures, disaster-proof systems and backup systems located in OST and NORD data centers.

Support and maintenance

Virtual resources
Infrastructure maintenance
  • Host servers;
  • Virtual network;
  • DSS;
  • SAN (Storage Area Network);
  • Hypervisors.
Virtualization platforms management
  • VMware;
  • Hyper-V.
Network infrastructure
Basic services
  • Internal software installation/update;
  • Remote device reboot;
  • Authentication management;
  • Incident management;
  • Backup, storage and recovery of configurations and network device logs.
Network equipment and services management
  • Virtual Local Area Networks (VLAN);
  • Virtual Private Networks (VPN);
  • Ports;
  • Port Address Translation (PAT);
  • Network Address Translation (NAT);
  • Routing;
  • Intrusion Prevention System/Intrusion and Detection Prevention System (IPS/IDPS).
Operating systems
Supported operating systems
  • Windows Server;
  • Linux;
  • AIX;
  • RedHat;
  • CentOS;
  • Debian;
  • SLES;
  • OEL.
Basic maintenance
  • Monitoring and service status control;
  • Regular and critical OS updates installation;
  • OS accounts and access lists management;
  • Incident management.
Extended maintenance
  • BIOS/microcode versions of server hardware components and other hardware components update;
  • Service requests completion;
  • OS audit parameters change;
  • Group policies set up and modification.
DBMS maintenance
Supported DBMS
  • Oracle;
  • Microsoft SQL;
  • MySQL;
  • PostgreSQL;
  • mariaDB;
  • noSQL СУБД: MongoDB, Redis, Cassandra, Memcache.
Types of works
  • DBMS installation;
  • DBMS network configuration, services and components setting;
  • Database maintenance;
  • DBMS availability and performance monitoring;
  • DBMS update;
  • System load prediction;
  • Database growth analysis and DBMS structure optimization;
  • Infrastructure monitoring;
  • Backup configuration;
  • DR scenarios design and implementation;
  • Operational documents analysis and change.
Exchange Server
  • Exchange Server installation and configuration;
  • Outlook Web Access, mobile device support configuration;
  • Critical updates tracking and installation;
  • Mail system security management;
  • Recipients management.
Active Directory
  • AD objects creation, modification and deletion: accounts, domain controllers, sites, subnets;
  • Domain accounts management: access rights configuration, creation and publishing of shared resources in AD;
  • Containers’ and groups’ objects management;
  • Group policies creation and modification.
SAP Basis
Support of compute resources
  • Physical/virtual infrastructure: DSS, servers, network equipment;
  • Monitoring systems;
  • Operating systems;
  • Backup tools.
SAP Basis maintenance
  • Systems monitoring;
  • System load analysis and performance optimization;
  • System backups creation;
  • System components upgrades;
  • DBMS update;
  • Storage system management.

Why us

500 clients in enterprise and SMB segments

Support and maintenance of clients’ complex IT infrastructure based on DataLine data centers network.

10,000 tickets per month in service desk

50 certified professionals in network infrastructure, system software and security.

Over 20 vendors

Multivendor systems, a wide choice of configurations, online capacity addition, test environments.

Over 50 IT systems migration projects

Hyper-focused tasks solution, short-term specialized projects implementation.