What will you get relying on us the SAP support:
Cutback on personnel. You don’t have to put on staff expensive SAP-experts that are hard to load with work with full utilization.
Expertise of the certified SAP partner Provider Managed Cloud. Qualified experts with wide practical experience.
All technical issues will be solved in "one stop" fashion. Infrastructure for installation of SAP systems, support and technical support from one contractor.
Reliable operation of SAP-systems. 24x7 technical support from certified specialists guarantees steady operation and availability of SAP systems.
Options for SAP support and maintenance packages
Basic
- Monitoring and solution of technical problems
- Performance of regular basic administering procedures
- Standard requests’ execution
- Option for SLA adaptation to Customer’s requirements
Advanced
- Monitoring and solution of technical problems
- Performance of regular basic administering procedures
- Standard requests’ execution
- Regular technical audits and optimization
- Option for SLA adaptation to Customer’s requirements
Personal
- Individual set of services
- Option for SLA adaptation to Customer’s requirements
For example: support services from specialized technical SAP-experts. ABAP-developers.
How will be performed the SAP support transfer to us
1-2 weeks. We study the existent system, procedures and documentation for ‘em.
1-2 weeks. We execute requests and work with incidents in parallel with existent team, We make the plan for issues’ elimination at optimization phase.
From 1 to 3 months. We perform works via schedule and optimize procedures.
Through the validity period of agreement. We perform monitoring of system’s operability, execute requests and work with incidents via SLA, maintain and update knowledge base.
1-2 weeks. We study the existent system, procedures and documentation for ‘em.
1-2 weeks. We execute requests and work with incidents in parallel with existent team, We make the plan for issues’ elimination at optimization phase.
From 1 to 3 months. We perform works via schedule and optimize procedures.
Through the validity period of agreement. We perform monitoring of system’s operability, execute requests and work with incidents via SLA, maintain and update knowledge base.
Why Choose Us?
Fail-safe physical and virtual resources for SAP applications’ hosting.
Certified technical specialists on SAP and all other key directions.
Financial responsibility for non-observance of guaranteed service specifications.
Support and administration from certified SAP specialists in 24x7 mode.