SAP Administration

What will you get relying on us the SAP support:

Cutback on personnel. You don’t have to put on staff expensive SAP-experts that are hard to load with work with full utilization.

Expertise of the certified SAP partner Provider Managed Cloud. Qualified experts with wide practical experience.

All technical issues will be solved in "one stop" fashion. Infrastructure for installation of SAP systems, support and technical support from one contractor.

Reliable operation of SAP-systems. 24x7 technical support from certified specialists guarantees steady operation and availability of SAP systems.

Options for SAP support and maintenance packages

Basic

Monitoring and solution of technical problems
Performance of regular basic administering procedures
Standard requests’ execution
Option for SLA adaptation to Customer’s requirements

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Advanced

Monitoring and solution of technical problems
Performance of regular basic administering procedures
Standard requests’ execution
Regular technical audits and optimization
Option for SLA adaptation to Customer’s requirements

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Personal

Individual set of services
Option for SLA adaptation to Customer’s requirements

For example: support services from specialized technical SAP-experts. ABAP-developers.

Supported applications and components

SAP S/4HANA
SAP ECC/ERP
SAP CRM
SAP SRM
SAP SCM (EWM, TM, EM)
SAP BW/BI/POSDM/BO
SAP BPC

SAP PI/PO/XI
SAP MDM
SAP Solution Manager
SAP HANA
SAP TREX
SAP Content Server
SAP Web Dispatcher

and others

What included in SAP administration packages

Basic

Load monitoring of hardware resources (CPU, memory, disks).
File system’s monitoring.
SAP buffer and other memory areas’ monitoring.
Load monitoring of system’s operational procedures, verification of status for system’s operational procedures, monitoring of operational procedures’ logs.
SAP background tasks’ monitoring.
SAP update procedures’ monitoring.
SAP and DB blocking monitoring.
Butch entry performance’ s monitoring.
Monitoring of execution of DB procedures (statistics collection, execution check for online-backup and backup logs, verification of results in CheckDB and Verify DB).
Data base volume increases’ monitoring.
DB alert-log’s monitoring.
System log monitoring.
ABAP-dumps’ monitoring.
Monitoring of print requests’ queue and Temse-objects.
qRFC/tRFС/bgRFC monitoring.
SAP Connect monitoring.
RFC-connection performance monitoring.
Wrong IDOC’s monitoring.
ADS service’s monitoring.
Configuration and monitoring of SAP EWA.
Elimination of current and prospective issues detected during monitoring.
Print devices in SAP system’s administration.
Installation/utilization of SAP Notes, installation of SP.
System’s restore from backup copy.
System’s copying: homogenous.
License management.
Access keys’ administration.
Changes transfer.
ABAP-dumps’ analysis.
Systems or VM backup copying, by request.
System’s remote access provision (SAP support).
Configuration of RFC-connection.
Systems’ restart by request.
Expansion of table areas/ addition of DB’s data files.
Scheduling of standard background tasks.
Configuration of profiles parameters (SAP and DB).
Configuration of DB operations’ execution (statistics collection, execution of DB verification via CheckDB and Verify DB, etc.).
Configuration of system operational modes.
Deletion of “old” user’s basic records.
Deletion of “old” transport requests.
Diagnostics and immediate solution of emergencies (incidents).
Regular provision of reports.

Advanced

All Basic package options, plus:

Installation of new and migration of existent SAP solutions.
Development and realization of scenarios for high availability and fail-safety.
Configuration and execution of System&Storage replication for High Availability and Disaster Recovery.
Sizing and approval of required hardware capabilities (initial-sizing and delta-sizing).
Development of basic architecture for SAP system environment.
Installation and initial basic configuration of SAP systems.
Configuration of centralized users’ management (CUA) and SSO.
Development and configuration of SAP Solution Manager services and procedures.
Migration of SAP systems between any platforms (Sparc, Intel, Power), OS and DB.
Performance of Proof of Concept (upgrade/migration) for S/4HANA and BW/4HANA.

How will be performed the SAP support transfer to us

Audit of systems

1-2 weeks. We study the existent system, procedures and documentation for ‘em.

Test operation without SLA

1-2 weeks. We execute requests and work with incidents in parallel with existent team, We make the plan for issues’ elimination at optimization phase.

Faults and issues’ removal

From 1 to 3 months. We perform works via schedule and optimize procedures.

Standard operation according to SLA

Through the validity period of agreement. We perform monitoring of system’s operability, execute requests and work with incidents via SLA, maintain and update knowledge base.