Network equipment support and maintenance

We will take on support and maintenance of network equipment, deployed at DataLine data centers and your sites.

Network equipment support and maintenance

How can we help you

Audit and optimization of the existing network infrastructure and deployment projects.

Network consistency setting and expansion planning.

Verifying and setting the network equipment configurations.

Emergency copying and storing of the configuration files.

Configuring the protocols.

Network equipment monitoring.

Equipment replacement in emergency cases.

Technical support 24x7.

How do we work
Monitoring

We track all the changes via Nagios, Zabbix, Grafana. We connect to the customer's network via VPN or directly through hardware.

Accounting for changes in configuration

We log all actions of network managers and control changes in the configuration file with TACACS. In case of an accident, we can track the changes that caused it.

Equipment replacement service

If your network equipment fails, we quickly replace it with a functionally similar item. You can use our equipment until yours being repaired.

We support and maintain switches and routers of the following manufacturers:


Service options

Services Basic Extended
Event monitoring Yes Yes
Monitoring statistics collection Yes Yes
Troubleshooting Yes Yes
Support of actual configuration Yes Yes
Configuration file backup Yes Yes
Network log messages collection and storage Yes Yes
Recording user authentication and activity data Yes Yes
Configuration changing, change query execution No Yes
Reporting on configuration, operation of protocols No Yes
Software updating No Yes
How the transfer proceeds
Technical assignment compilation

Along with the customer, we discuss support and maintenance tasks, expectations and interaction scheme.

System’s audit
  • assessing network scale,
  • checking network fault tolerance,
  • inventorying network equipment,
  • identifying errors in configuration.
Network admission for support and maintenance
  • checking the equipment in for monitoring,
  • setting configuration backup,
  • preparing in-line documentation for service desk.

From this moment on your network equipment efficiency is our concern.

Technical assignment compilation

Along with the customer, we discuss support and maintenance tasks, expectations and interaction scheme.

System’s audit
  • assessing network scale,
  • checking network fault tolerance,
  • inventorying network equipment,
  • identifying errors in configuration.
Network admission for support and maintenance
  • checking the equipment in for monitoring,
  • setting configuration backup,
  • preparing in-line documentation for service desk.

From this moment on your network equipment efficiency is our concern.

SLA - your personal quality control

For all Network equipment support and maintenance clients we provide a detailed Service Level Agreement (SLA). Key parameters and indicators, we are financially liable for, are listed below:

5 minutes incident response time

20 minutes incident resolution time

3 months storage depth for configuration file backup copies

1 year storage depth for monitoring statistics

Why us?
Expertise

10-years of support and maintenance of our own fiber optic communication line (FOCL), traffic exchange point DataLine-IX, Meet-Me-Room, and network equipment.

Techsupport

from certified engineers 24x7.

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Detailed SLA

Financial liability for non-provision of the guaranteed service parameters.