Network administration

We will take on support and maintenance of network equipment, deployed at DataLine data centers and your sites.

Network administration

How can we help you:

We perform audit and we will optimize current network infrastructure and deployment projects.

We will arrange network connectivity and we will plan extensions.

We will check and set configurations of network equipment.

We will arrange for backup copying and storage of configuration files for possible emergencies.

We will configure the network protocols.

We will arrange the events monitoring for network equipment.

We will offer the equipment for temporary replacement in case of the fault of primary equipment.

We will provide the technical support by experts in 24x7 mode.

We administer switches and routers of such vendors:


Choose the suitable service option

ServicesBasicExtended
Events monitoringYesYes
Monitoring statistics collectionYesYes
Faults eliminationYesYes
Current configuration managementYesYes
Configuration file backup copyingYesYes
Network log collection and storageYesYes
Users’ authentication and actions data recordingYesYes
Provision of service reportYesYes
Configuration change, change requests executionNoYes
Configuration information provision, protocols information provisionNoYes
SW updateNoYes

How will be performed the transfer of network for our support

We create Terms of Reference

Together we discuss administration, waiting tasks, and interaction pattern.

We perform system’s audit
  • Network size appraisal
  • Verify the network for fault-safety
  • Perform inventory of network equipment
  • Detect errors in equipment’s configuration
We accept into service
  • Put the equipment on monitoring
  • Arrange for backup copying of configurations
  • Develop operational documentation for service desk.

From this moment the operation of your network equipment is our task.

We create Terms of Reference

Together we discuss administration, waiting tasks, and interaction pattern.

We perform system’s audit
  • Network size appraisal
  • Verify the network for fault-safety
  • Perform inventory of network equipment
  • Detect errors in equipment’s configuration
We accept into service
  • Put the equipment on monitoring
  • Arrange for backup copying of configurations
  • Develop operational documentation for service desk.

From this moment the operation of your network equipment is our task.

Financial guarantees of high quality

For all "Network equipment support and maintenance" clients we provide a detailed Service Level Agreement (SLA). Key parameters and indicators, we are financially liable for, are listed below:

≤ 5 minutes incident response time

≤ 20 minutes incident resolution time

3 months storage depth for configuration file backup copies

1 year storage depth for monitoring statistics

Why us?

Expertise

10 years of experience on operation and support of our own fiber-optic link, traffic exchange point DataLine-IX, Meet-Me-Room and network equipment.

Always connected

Technical support from certified engineers in 24x7 mode.

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Detailed SLA

Financial responsibility for non-observance of SLA’s basic specifications.

Operation and support

of complex IT-infrastructure for Customers and our own equipment.