How can we help you
Audit and optimization of the existing network infrastructure and deployment projects.
Network consistency setting and expansion planning.
Verifying and setting the network equipment configurations.
Emergency copying and storing of the configuration files.
Configuring the protocols.
Network equipment monitoring.
Equipment replacement in emergency cases.
Technical support 24x7.
How do we work
We track all the changes via Nagios, Zabbix, Grafana. We connect to the customer's network via VPN or directly through hardware.
We log all actions of network managers and control changes in the configuration file with TACACS. In case of an accident, we can track the changes that caused it.
If your network equipment fails, we quickly replace it with a functionally similar item. You can use our equipment until yours being repaired.
We support and maintain switches and routers of the following manufacturers:
Service options
| Services | Basic | Extended |
|---|---|---|
| Event monitoring | Yes | Yes |
| Monitoring statistics collection | Yes | Yes |
| Troubleshooting | Yes | Yes |
| Support of actual configuration | Yes | Yes |
| Configuration file backup | Yes | Yes |
| Network log messages collection and storage | Yes | Yes |
| Recording user authentication and activity data | Yes | Yes |
| Configuration changing, change query execution | No | Yes |
| Reporting on configuration, operation of protocols | No | Yes |
| Software updating | No | Yes |
How the transfer proceeds
Along with the customer, we discuss support and maintenance tasks, expectations and interaction scheme.
- assessing network scale,
- checking network fault tolerance,
- inventorying network equipment,
- identifying errors in configuration.
- checking the equipment in for monitoring,
- setting configuration backup,
- preparing in-line documentation for service desk.
From this moment on your network equipment efficiency is our concern.
Along with the customer, we discuss support and maintenance tasks, expectations and interaction scheme.
- assessing network scale,
- checking network fault tolerance,
- inventorying network equipment,
- identifying errors in configuration.
- checking the equipment in for monitoring,
- setting configuration backup,
- preparing in-line documentation for service desk.
From this moment on your network equipment efficiency is our concern.
SLA - your personal quality control
For all "Network equipment support and maintenance" clients we provide a detailed Service Level Agreement (SLA). Key parameters and indicators, we are financially liable for, are listed below:
≤ 5 minutes incident response time
≤ 20 minutes incident resolution time
3 months storage depth for configuration file backup copies
1 year storage depth for monitoring statistics
10-years of support and maintenance of our own fiber optic communication line (FOCL), traffic exchange point DataLine-IX, Meet-Me-Room, and network equipment.
from certified engineers 24x7.
.
Financial liability for non-provision of the guaranteed service parameters.