How can we help you:
We perform audit and we will optimize current network infrastructure and deployment projects.
We will arrange network connectivity and we will plan extensions.
We will check and set configurations of network equipment.
We will arrange for backup copying and storage of configuration files for possible emergencies.
We will configure the network protocols.
We will arrange the events monitoring for network equipment.
We will offer the equipment for temporary replacement in case of the fault of primary equipment.
We will provide the technical support by experts in 24x7 mode.
We administer switches and routers of such vendors:
Choose the suitable service option
| Services | Basic | Extended |
|---|---|---|
| Events monitoring | Yes | Yes |
| Monitoring statistics collection | Yes | Yes |
| Faults elimination | Yes | Yes |
| Current configuration management | Yes | Yes |
| Configuration file backup copying | Yes | Yes |
| Network log collection and storage | Yes | Yes |
| Users’ authentication and actions data recording | Yes | Yes |
| Provision of service report | Yes | Yes |
| Configuration change, change requests execution | No | Yes |
| Configuration information provision, protocols information provision | No | Yes |
| SW update | No | Yes |
How will be performed the transfer of network for our support
Together we discuss administration, waiting tasks, and interaction pattern.
- Network size appraisal
- Verify the network for fault-safety
- Perform inventory of network equipment
- Detect errors in equipment’s configuration
- Put the equipment on monitoring
- Arrange for backup copying of configurations
- Develop operational documentation for service desk.
From this moment the operation of your network equipment is our task.
Together we discuss administration, waiting tasks, and interaction pattern.
- Network size appraisal
- Verify the network for fault-safety
- Perform inventory of network equipment
- Detect errors in equipment’s configuration
- Put the equipment on monitoring
- Arrange for backup copying of configurations
- Develop operational documentation for service desk.
From this moment the operation of your network equipment is our task.
Financial guarantees of high quality
For all "Network equipment support and maintenance" clients we provide a detailed Service Level Agreement (SLA). Key parameters and indicators, we are financially liable for, are listed below:
≤ 5 minutes incident response time
≤ 20 minutes incident resolution time
3 months storage depth for configuration file backup copies
1 year storage depth for monitoring statistics
Why us?
10 years of experience on operation and support of our own fiber-optic link, Meet-Me-Room and network equipment.
Technical support from certified engineers in 24x7 mode.
.
Financial responsibility for non-observance of SLA’s basic specifications.
of complex IT-infrastructure for Customers and our own equipment.