Microsoft products support and maintenance

We take on the support and maintenance of operating systems, the Exchange Server, Active Directory, Remote Desktop Services applications, and MS SQL databases.

Microsoft products support and maintenance

What do we offer

Support and maintenance of OS, applications, and MS SQL databases.

Antivirus protection of Windows Server OS.

Replacement virtual resources in case of server equipment failure.

Knowledge and expertise of Microsoft certified engineers.

Technical support 24х7.

 Detailed SLA.

OS support and maintenance
Basic:
  • OS monitoring.
  • OS updates installation.
  • Disaster recovery.
Additional options:
  •  VM compute resources management.
  • Resource planning.
  • Changing the server settings.
  • Users and access management.
  • Guidance on system operation.
  • Performance optimization.
Exchange Server support and maintenance
  • Extended OS support and maintenance.
  • Updates installation.
  • Support and maintenance of mailboxes, mailing groups, and contacts.
  • Changing parameters of mailboxes and virtual directories.
  • Whitelist and blacklist editing.
  • Log analysis (SMTP, Security).
  • Developing automation scripts using PowerShell.
  • Performance analysis based on the monitoring data.
Active Directory support and maintenance
  • Extended OS support and maintenance.
  • Creation and changing group policy objects.
  • Creation, changing, and deletion of organization units, containers, users, groups, and contacts.
  • Creation and changing the AD trust relationships and websites.
  • Domain controllers inclusion in, and withdrawal from the AD forest.
  • Developing automation scripts using PowerShell.
Remote Desktop Services support and maintenance
  • Extended OS support and maintenance.
  • Adding and setting the roles of remote desktop services.
  • Creation of remote desktop service collections.
  • Terminal host inclusion in, and withdrawal from the farm.
  • Terminal farm users’ management.
  • Deleting users’ “dead” sessions.
  • Review of remote desktop service logs.
MS SQL support and maintenance
  • Extended OS support and maintenance.
  • Update testing and installation.
  • Backup copy creation and recovery.
  • DB server performance problems solving.
  • New database deployment.
  • Management of users and server/database access rights.
  • Query analysis and optimization.
  • High-availability deployment, setting, and support (Always ON, Failover Cluster, Mirroring).
Our workflow
Monitoring

The data are collected using Nagios and visualized in Grafana.

Software update

Updates are installed using SolarWinds Patch Manager. Update packages are tested before being installed in productive environments.

Coordinated support and maintenance

We use the principle of least privilege: the rights provided to a user comprise only those needed for work.

SLA — your personal quality control

For all Microsoft products support and maintenance clients we provide a detailed Service Level Agreement (SLA). Key parameters and indicators, we are financially liable for, are listed below

 

5 minutes incident response time

20 minutes maximum incident resolution time

3 months storage interval for configuration file backup copies

1 year storage interval for monitoring statistics

Why you can trust us?
Expertise

10 years’ experience in support and maintenance of complex client IT infrastructure and our own equipment.

Technical support

certified engineers are available 24x7.

Detailed SLA

financial responsibility for compliance with main contract parameters.