Resilient physical and virtual (CloudLine, Cloud-152) capacities to host Oracle applications.
Support and monitoring of client’s physical or virtual infrastructure, OS and Oracle DBMS.
Our specialists’ assistance with resource sizing and migration between infrastructures and platforms (DBMS and OS).
Development of complex architectural solutions, including disaster recovery, backup, compliance with the requirements of Federal Law No. 152.
Detailed SLA with the key service parameters and our financial liability for their compliance.
Personal account manager and 24x7 technical support.
For all service clients, we provide a detailed Service Level Agreement (SLA). Key indicators, we are financially liable for, are listed below:
99.982% service availability
8 minutes maximum downtime per month
15 minutes incident response time
24x7 technical support