DataLine partially switches to remote operation mode

18 March

In order to prevent the spread of coronavirus infection (COVID-19), from March 18, some DataLine employees will switch to remote mode. These measures will not affect the smooth operation of the company's data centers and services.

Employees of the company who are not directly responsible for the performance of data centers and services will work remotely. It is important for us to maintain the smooth operation of the company's services, so some of the staff will continue to work in the office and data centers to ensure consistent quality and responsiveness to our customers' requests. These are security officers, engineers on duty, operators, first line support, specialists in the operation of engineering infrastructure, as well as heads of departments and division Directors.

In order to prevent the spread of infection, we limit the number of visitors to data centers: no more than two representatives from one client. This rule will not apply only in exceptional cases, for example, during emergency repairs with customers' equipment.

DataLine security officers will measure the temperature, issue masks, and monitor hand disinfection of all data center visitors. The company's welcoming staff will also work in medical masks. Door handles, railings and panels of office equipment in all work areas will be disinfected three times a day.

We also cancel all foreign business trips and employee business trips in Russia. All offline marketing and internal events will be canceled and converted to online format. We are already preparing a series of webinars so that our clients can usefully spend time in the period of self-isolation and quarantine.

The new operating mode will be in effect until may 15, 2020. We understand our responsibility for the quality of service for our customers and will do our best to ensure that the new rules do not affect the fulfillment of our obligations under existing agreements and service level agreements (SLAs).

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